Ongoing program work and on-demand services and support

We offer two types of on-demand services: (a) ongoing support for programs, usually over a long period (e.g., 6 months to 3 years or more), and (b) on-demand support, usually in response to specific issues. Note:

• Both of these services are charged based on actual time required to provide the support, in 15-minute intervals. For example, a simple reply to an email question might take 20 minutes (rounded down to 15 minutes), or a Teams meeting may run for 1 hour and 10 minutes (charged at 1 hour and 15 minutes).
• You may not be charged for these services if they total less than 60 minutes in a month.

Please also be aware that, from January 2026, we are unable to commit to any ongoing program of work that extends beyond December 2026.

Ongoing support for programs of work implementing or re-configuring Microsoft 365 or SharePoint

We have provided and continue to provide these services for a wide range of Australian government, private sector, and international agencies.

Our ongoing support for programs of work implementing or re-configuring Microsoft 365 or SharePoint typically includes:

• Active participation in regular program meetings or internal workshops.
• Responding to or participating in email or Teams discussions on various subjects.

These services may also include a limited amount of specific ‘hands on’ support for SharePoint as a SharePoint admin (in support of other admins) where such access is provided. This support has typically included the following activities:

• Reviewing or modifying the configuration of SharePoint admin settings, or for specific sites
• Creating, provisioning and configuring SharePoint sites
• Creating taxonomies in the Managed Metadata Service
• Creating or configuring global content types and metadata associated with them
• Troubleshooting end user or technical issues, including with metadata and content types
• Creating site columns and site content types
• Configuring document libraries with the required content types and/or columns
• Configuring Search PnP 'modern search', including
• Developing and running PowerShell commands or scripts for various purposes including to update metadata, establish who has access to site and content, and to support retention and disposal requirements.

Note: We do not provide project management services, but can work with your project managers.

Want to learn more or ask a question about the above points? Email us (opens your email client)

On-demand services and support

We provide on-demand (help desk style) support and troubleshooting for various Microsoft 365 issues, including those relating to SharePoint Online/OneDrive and Teams, and other parts of the Microsoft 365 environment. This support has included all of the following subjects:

• Investigating and resolving configuration issues with all Microsoft 365 admin centres (Entra, Microsoft 365 Admin, Exchange Online, SharePoint Online, Teams, Purview)
• Best practice use of SharePoint, including creating new sites (Group, Team, non-Group), pages, libraries and lists
• Managing and resolving access or permission-related issues. (The majority of on-demand requests relate to this subject)
• Creating, applying and using metadata, including via PowerShell
• Improving search outcomes using out of the box options (e.g., verticals) and Search PnP
• Accessing and using versioning history, including to restore items, and how these link with audit logs
• Co-authoring issues
• Using the Recycle Bin to recover items deleted within 90 days
• Monitoring site usage
• Destroying SharePoint sites that may contain records
• Resolving other Microsoft 365 issues and apps
• Accessing and using, or showing how to use audit logs in Purview
• Setting up or showing how to set up eDiscovery cases or running content searches
• Using the built-in AI and Machine Learning capabilities in Purview, including trainable classifers, sensitive information types
• Using advanced features including document processing and autofill columns using Microsoft Syntex

Want to learn more or ask a question about the above points? Email us (opens your email client)